HPCSD BOE Policy 1400-R : Public Complaints Regulation

Individuals with problems, suggestions, and complaints are encouraged to bring them to the administrative officer immediately in charge of the area involved for study and resolution. Problems, suggestions, and complaints should be received and responded to courteously and promptly.

All complaints are to be investigated, both written and oral. All complaints should be verified, gathering all available evidence related to the problem or controversy. If it is determined that a problem exists, every effort should be made to find a solution to it.

Administrators should encourage members of their staff to report promptly complaints which they receive, and should assist in determining the merits of the complaint and the appropriate action to be taken.

Problems which cannot be promptly resolved at the building or department level should be referred to the Superintendent of Schools or Assistant Superintendent, as appropriate, by the Building Principal or supervisor. Assistant Superintendents should refer to the Superintendent all problems which they cannot promptly resolve. When satisfactory adjustment cannot be made by the Superintendent, he/she should refer the problem to the Board of Education.

The Superintendent should be kept informed of potential problems and pressures that may affect the interests of the school system, and should in turn bring them to the attention of the Board.

Adoption date

November 12, 1992

Policies are presented here for convenience only and may not be complete, current or correct. Please contact the District Clerk for the current version of any policy.

Return to HPCSD Home Page

Back